Connections Magazine

Winter 2017

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29 Connections Winter 2017 Above: As merchandise is sold, Crowley provides retailers with complete visibility into their supply chains, allowing for streamlined inventory replacement. Below: Carlos Pérez, warehouse employee, helps ensure Crowley operations maximize efficiency for customers. brand as the "Go To, Get More, Pay Less shoe store." Measuring Performance Crowley's continued investment in state-of-the-art technology and systems provides customers like Payless complete visibility. Case in point is the logistics group's recently implemented Freight and Warehouse Management System (WMS) which offers customers real-time data including, shipment tracking, inventory levels, order status, billing and other types of reporting through an integrated web tracker portal available every hour of every day. "One of the top advantages of using Crowley as a single-source supplier is that they conveniently provide a simple and easily calculable bill so that Payless can autopay and avoid the rate audits in the process," said Heaney. Retailers and manufacturers measure carrier performance by tracking key performance indicators (KPI). On-time pickup and deliveries, handling times, and accuracy on the delivery of placed orders are some of the factors shippers consider when awarding a "perfect order" KPI scorecard. "We have consistently achieved 'perfect order' not only on our Puerto Rico operations, but in Central America as well," said John Kelley, Crowley's director of national accounts. "This is an important indicator in measuring Crowley's supply chain performance, which has steadily increased thanks to the implementation of visibility applications like the WMS." Performance results demonstrate that Crowley has the ability to manage different handling needs according to the scope of work required by the customer. Over the years, the company has successfully developed logistics solutions to satisfy varying commodities in addition to shoes and accessories, including automotive, temperature- sensitive produce and foodstuff, other types of apparel and manufacturing. "Our fully integrated supply chain solutions – and our people – are what differentiate Crowley in the marketplace," said Frank Larkin, senior vice president and general manager, logistics and commercial services. "Crowley's ability to craft and manage complex supply chains offers customers uninterrupted services from origin to destination and everywhere in between. We get customers' products to market faster, with lower total landed costs, to help our clients focus on growing their business." Learn more about... Crowley's integrated logistics solutions at ?

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