Master Builder

June 2016

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One Book, Two Books, Three Books, More… About the name Bookhouse — inside I find many floor- to-ceiling shelves containing works like Leaves of Grass by Walt Whitman, a book on the history of Asia and many other titles I don't pretend to know anything about. It's safe to say the homeowners love to read. Touring Bookhouse is like opening an unknown book, with each page, or each corner of the home, offering something new and exciting to experience. This place allows you to dream, and so I do. Like the most vivid dreams, a signature Prestige project contains significant parts you just can't shake — bold that wouldn't fly within a particular neighborhood plus their unrelenting commitment to keeping their sites clean and tidy or as Jeff says "protect and respect". After all, they "build communities, not (individual) projects." It's important to note that these preliminary conversations are called negotiations and that they form the foundation for building an estimate. The best part of a build or renovation project, of course, comes at the end when Jeff can "toss the keys" to the owners. Before the team leaves, high-fives are exchanged and many thanks are given. Sounds like a good gig. What makes the gig groove is a focus on excellent communication, superior craftsmanship and high-quality execution, the core values of Prestige. well-crafted details like a wall made of retractable steel windows, an exposed brick exterior and minimal interior trim. Some of these features you notice right away, some are pointed out and then become instantly recognizable, but all help to define the home in their own way. The home is perfect for the people it was built for; of that Jeff and the talented team at Prestige make certain. Before any project begins, a thorough discussion takes place, involving what is wanted, what is expected and what is best for the property, the home and the homeowners. Neighbors are thrown into the mix, too, because Prestige wants to "play nice in the neighborhood," as Jeff puts it. He and his team are careful not to infringe on "zip code violations," or anything Hop on Top The phrase "some folks just have it all" is thrown around in and out of context, and it could easily be said about Prestige today. Mostly it conveys some sort of supernatural luck, which diminishes the hard work behind the achievement. Jeff and his company weren't always blessed with everything. He and his crew worked hard over 35 years to get where they are. And it didn't happen overnight. In movies, when the young yet-to- be-famous person is shown not being famous, the wait is short. A few frames about how hard it was to get to the top, and suddenly they're there. Reality says differently. There are days, weeks, months, years where nothing happens. Success isn't a few scenes in a two-hour biopic; it's sometimes a decade or more in the making. This isn't fun or exciting, and it's not something people would likely pay to see, but it's reality. And 99.99% of the time there's no way around it. Prestige wasn't one of the .01%. Jeff Santerre worked hard, and smart, to get to where he is today. He grew his small 20-person crew slowly and deliberately, ensuring that each candidate first learns how to do things "the Prestige way" before becoming an official team member. Maybe this cohesive philosophy has something to do with his past as tenor sax player in an R&B band, I suggest. He doesn't seem to think so. 34 master builder 06.16

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